Location and condition alerts for Shipments and Trackers are configured with Alert Profiles. To receive alerts regarding your shipment or tracker, create an alert profile and apply it to the shipment/tracker.
Create a new Alert Profile
There are two ways to create an Alert Profile:
1. On the top blue bar, click Configure > Alert Profiles. Next, click the green “Create New Profile” button in the upper-right.
2. Navigate to the specific shipment or tracker for which you would like to create an Alert Profile. Click “Alerts”, and then click “Create New Alert Profile”.
Once you reach the Create New Alert Profile page, you can configure the following fields:
- Profile Name & Description
Give your Alert Profile a unique name and description.
- Shipment Alerts
Enable or disable receiving an Alert if a Shipment:
- departs the Ship From address (beyond 1 km)
- arrives at the Ship To address (within 1 km)
- delivery is likely to arrive later than the ETA (road shipments only)
- is stopped in one location
Enable alerts upon entering/leaving a specific location waypoint.
Click Add Geofence to open the Create Location Perimeter Alert dialog:
- Location Name: give the location an unique name (e.g. My Airport)
- Location Address: type the address, click the auto-completed value.
- Alert When: select Inside or Outside the blue circle
Use the slider on the left to select the radius, in meters
- Route Geofences
Once that you've completed an over-the-road truck Shipment, select it as a Route. You will be alerted if the driver deviates from that route by more than 1 to 40 km.
To alert when the temperature is lower than 0°: click and drag the left-most circle to 0°.
To alert when the temperature is higher than 4°: slide the right circle to 4°.
To alert when humidity is below, for example, 50%: click and drag the left circle up to 50%.
To alert when it is above 90%: slide the right circle to 90%. Requires Flagship tracker.
- Ambient Light
Alert when ambient light exceeds the pre-configured threshold. Only visible on Flagship trackers configured by Tive Support for a specific luminosity threshold.
- Shock Events
Alert when the Flagship tracker experiences a shock event. Contact us to reconfigure your tracker's threshold for low-range/high-sensitivity (i.e. alerts upon drops of less than 4").
- Lost/Recovered Connection
Alert when a tracker failed to report to Tive Platform for 2 to 5 transmission intervals; read this Troubleshooting FAQ. Click the checkbox to be notified when the tracker is "seen" again.
- Battery Power
To alert when the battery is below, for example, 33%: drag the left circle up to 33%.
- User Assignee
Select Users that should receive notifications corresponding to the alerts in this Alert Profile. Note that users configure their own notification preferences individually. When you create a new Alert Profile, you can assign users to it, but you cannot change how users are notified (i.e. whether they get a text message or an email).
- External User Assignee
Select External Users to send an e-mail or SMS alert to.
- Webhook Push Notification
Select a Webhook to send the alert to. Read the Webhooks guide first.
When you have finished configuring the Alert Profile, click “Save and Close”.
Edit an existing Alert Profile
To view all Alert Profiles: On the top blue bar, click Configure > Alert Profiles.
To view the Alert Profiles associated with a particular shipment or tracker: navigate to that shipment or tracker, click the “Alerts” tab, and then click “Configure”. The names and user assignees of all Alert Profiles currently applied to that shipment or tracker will be visible on the right side of the screen.
To edit an existing Alert Profile, navigate to the Alert Profile and click “Edit” next to the title of the Profile. You can then edit any of the Alert Profile fields. When you are finished, click “Save and Close”. The Alert Profile will now be updated, and any changes you have made will apply to all trackers and shipments that use that Profile.
Assign an existing Alert Profile
To apply an Alert Profile, navigate to a shipment or tracker and click “Alerts”. If the shipment or tracker currently has no Alert Profiles applied to it, just click the green "Select an Existing Alert Profile" button. If it already has an Alert Profile applied to it, click “Configure”, and then click “Apply Alert Profile”. You can then select any of your existing Alert Profiles from the drop-down menu to add it to the shipment or tracker.
Alert Events: List and Graph
In addition to sending notifications to the users assigned in the Alert Profile, all triggered alerts will also be visible as Events. View events by navigating to a particular shipment or tracker and clicking “Alerts”.
Events display the alert type and timestamp for when the alert was triggered. For example, if you set an alert to notify you when a shipment reaches a certain location, once the alert is triggered the event will be stored in the Events list. Click on an event to see additional event details.